Warranty & Care Information
What is Pandora's Warranty Policy?
Pandora wants you to enjoy your jewelry free of defects and we offer a 1 year warranty from your date of purchase.
We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value.
We do not cover lost jewelry, we apologize for the inconvenience.
We will not offer a replacement until we receive your defective item, the process can take 5-7 business days from when we receive your defective item.
Our jewelry will tarnish, but can easily be cleaned.
PANDORA’s warranty obligations are limited to the terms set forth below:
1. Warranty Coverage
PANDORA warrants to original consumer purchasers that all PANDORA products (“Products”) purchased through an authorized PANDORA distribution channel, such as a PANDORA store, an authorized multi-brand seller, or the PANDORA eStore or other authorized online seller (list of authorized online sellers can be found at www.pandora.net/en-us/stores/online_retailers), will be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, PANDORA will either (i) repair the Product using new or refurbished parts, at PANDORA’s expense; (ii) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (iii) refund to you all or part of the original retail purchase price of the Product. PANDORA shall have no obligation to repair, replace or refund until the defective Product is returned to PANDORA. A replacement or repaired Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund or replacement is given, the returned Product becomes PANDORA’s property.
2. Obtaining Warranty Service
To obtain warranty service for your PANDORA Product, please contact your local authorized PANDORA retailer. You may locate the nearest authorized PANDORA retailer at http://www.PANDORA.net/en-us/stores. Alternatively, you may contact PANDORA’s customer service. PANDORA’s customer service may be reached by:
Tel: 1-855-922-2600; ask for Consumer Affairs
• Fax: 443-766-1956
Please have available the following information: (i) the Product you purchased, (ii) your sales receipt reflecting the date on which you purchased the Product, and (iii) the name of the seller from which you purchased the Product.
3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized PANDORA distribution channels, unless otherwise prohibited by law. Because PANDORA cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products together with PANDORA Products. Attaching non-PANDORA charms may damage PANDORA bracelets. Stretching of PANDORA chains and bracelets is not considered a defect in materials or workmanship. Do not expose PANDORA Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your PANDORA Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA Product.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL PANDORA BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.
Cleaning & Care for Your Pandora
It is important to clean and care for your Pandora Jewelry regularly and we have made it easy with Pandora cleaning accessories and easy at home cleaning tips.
Use the Pandora Care Kit to clean your Pandora jewelry. Care instructions are included in the kit but if in doubt, seek professional advice for a local jeweler or your nearest Pandora shop prior to cleaning.
Why is my jewelry tarnishing?
When silver is exposed to air over a longer period of time, it's likely to oxidize and turn a darker color. Don’t worry though, this is absolutely normal. To restore its original look follow the instructions below.
How often should I clean my jewelry?
Polish your Pandora jewelry frequently with a soft polishing cloth to maintain their shine. We recommend using cleaner on your products once a month or when you feel like your jewelry needs some extra cleaning between polishing.
How to clean and maintain your Pandora jewelry
Polish your Pandora jewelry frequently with a soft polishing cloth to maintain their shine. Buff your sterling silver pieces with the white side of the polishing cloth – it's infused with a gentle cleaning solution that’s specifically formulated for our signature metal. For plated metals, such as 14k rose gold-plated and 14k gold-plated, use the untreated pink side of the polishing cloth. You can use the approved Pandora Care Kit to clean Pandora rings, bracelets, charms, necklaces, pendants and earrings. Before using the kit, check the instructions for individual stone care on the corresponding page of this jewelry guide to make sure you care for any extra materials on your piece in the recommended way. When using Pandora’s mild cleaning solution, leave jewelry to soak for approximately two minutes and then follow the instructions for polishing. Don’t use toothpaste or harsh abrasive products when cleaning it and avoid using ultrasonic cleaners, which may cause damage.
How do I store my jewelry?
Store each piece separately in a tarnish-resistant jewelry box or pouch and keep away from abrasive surfaces. Do no keep your jewelry stored in our Pandora boxes. When storing try to keep your jewelry away from extreme temperatures, such as direct sunlight, extreme cold and dampness.
Where should I not wear my jewelry?
Like all jewelry there are certain places you shouldn't wear your styles to avoid damage. Remove your rings prior to swimming, bathing and other sporting/physical activities and limit contact with make-up, creams, perfume and lotions.